Online Course Descriptions
Administrative Skills
1. Accountability in the Workplace
The Accountability in the Workplace course will provide you with informative tools and practical strategies that can help empower the team to achieve the benefits of accountability. Accountable employees will fuel performance and productivity and generate an enhanced workplace.
2. Administrative Office Procedures
With our Administrative Office Procedures course, your participants will understand how an Administrative Office Procedure binder demonstrates professionalism and efficiency in an organization or office setting. It is also a marvelous instrument for quick reference and utilization. Strategies and procedures are a vital connection between its vision and everyday operations.
3. Administrative Support
In the Administrative Support course, participants will learn the core skills that will help them use their resources efficiently, manage their time wisely, communicate effectively, and collaborate with others skillfully. The practices presented in this course may take time to be a part of your daily work routine. However, committing to applying the concepts consistently is the key to changing and adopting new behaviors in a short amount of time.
4. Archiving and Records Management
With our Archiving and Records Management course, your participants will know how to classify records, define and maintain different systems, and develop a keen understanding of the importance of records management.
5. Basic Bookkeeping
Numbers connect us all in many more ways than we might imagine. Essentially, our world revolves around numbers. Some of us enjoy dealing with numbers, while others may have a fear of them or even a phobia. For those of you who have already recognized and appreciate the impact that numbers have on just about everything, you deserve a cookie. Welcome to Basic Bookkeeping!
6. Business Writing
The Business Writing course will give your participants a refresher on basic writing concepts (spelling, grammar, and punctuation) and an overview of the most common business documents. These basic skills will provide your participants with that extra benefit that many people are losing in the business world.
7. Collaborative Business Writing
The Collaborative Business Writing course will give your participants the knowledge and skills to collaborate with others and create that critical document. Your participants will touch on the types of collaboration and ways to improve them through specific tools and processes. These basic skills will provide your participants with that extra benefit that many people are losing in the business world.
8. Executive and Personal Assistants
Our Executive and Personal Assistants course will show your participants what it takes to be a successful assistant. Participants will learn what it takes to effectively manage a schedule, organize a meeting, and even be a successful gatekeeper. Being an Executive or Personal Assistant takes a unique skill set, and this course will provide your participants with the necessary tools.
9. Meeting Management
The Meeting Management course will explore how to reduce waste and make meetings more efficient. This is a hands-on course, and your participation will help make it a valuable experience. Use this time to develop your skills and other participants who want to improve their meeting management skills.
10. Organizational Skills
Through Organizational Skills, your participants will encounter improved productivity, better management, and an overall increase in professional growth. Every day people waste numerous amounts of time looking for items. So, stop looking for those essential items, and start knowing where they are by getting organized.
11. Social Media in The Workplace
Understanding social media is about communicating the right way. We are beginning to communicate more through electronic means than face to face. Talking on a phone has been replaced more and more with SMS (texting.) Social media channels are becoming the primary form of communication, and your participants will realize how Social media and the Workplace can work together.
12. Supply Chain Management
With Supply Chain Management, your company and employees will be on target to lower costs, improve efficiency, and increase customer satisfaction. This course will provide your employees with an understanding of how Supply Chain Management can improve and help almost any type of business.
Career Development
1. Assertiveness And Self-Confidence
The Assertiveness and Self-Confidence course will give participants an understanding of what assertiveness and self-confidence mean (in general and to them personally) and how to develop those feelings in their day-to-day lives. These skills will encompass many aspects of your participants’ lives and positively affect all of them.
2. Communication Strategies
The Communication Strategies course will help participants understand the different methods of communication and how to make the most of each of them. These strategies will provide an excellent benefit for any organization and its employees. They will trickle down throughout the organization and positively impact everyone involved.
3. Creative Problem Solving
The Creative Problem-Solving course will give participants an overview of the creative problem-solving process and critical problem-solving tools that they can use every day. Skills such as brainstorming, information gathering, analyzing data, and identifying resources will be covered throughout the course.
4. Creativity – Thinking Outside the Box
The course Creativity: Thinking Outside the Box will provide you with informative tools and practical strategies that will help shape a creative workplace. Creativity plays a significant role in building a positive work environment, one in which employees will feel confident in expressing their ideas. Be mindful that there is creativity in all of us. When this creativity emerges, powerful opportunities and advancements will happen.
5. Developing Creativity
With our Developing Creativity course, your participants will learn to remove barriers that block or limit their creativity. They will improve their imagination, divergent thinking, and mental flexibility. Participants will learn mind mapping, individual brainstorming, and recognizing and looking for what inspires them to be more creative.
6. Digital Citizenship
Digital Citizenship allows us to connect, collaborate, and share by using technology appropriately. In-person meetings are on the decline, making it necessary to engage people digitally. Being a good digital citizen means you have a set of skills to work in the digital world.
7. Entrepreneurship
Let our Entrepreneurship course help you achieve your dreams. Being an entrepreneur can be full of risks. These risks are minimized through drafting a business plan, knowing your competition, and successful marketing. All these and more can be found in our Entrepreneurship course.
8. Interpersonal Skills
The Interpersonal Skills course will help participants be unforgettable by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. They will also identify the skills needed to start a conversation, move a conversation along, and progress to higher levels of conversation.
9. mLearning Essentials
With our mLearning course, your participants will begin to see the importance and usefulness of mLearning in any organization. By absorbing the ins and outs of utilizing mLearning, participants will possess the skills needed to use this new technology to educate employees and clients more efficiently.
10. Negotiation Skills
The Negotiation Skills course will give your participants a sense of understanding their opponent and confidence to not settle for less than they feel is fair. Your participants will learn that an atmosphere of respect is essential, as uneven negations could lead to problems in the future.
11. Personal Branding
With our Personal Branding course, your participants will be able to share their vision and passions with others in your company. Utilize this knowledge through social media to define and influence how others see you. You are your brand, so protect it. Live it.
12. Project Management
The Project Management course will give participants an overview of the entire project management process and essential project management tools that they can use every day. Working with project planning documents, such as needs assessments, risk management plans, and a communication plan will benefit your organization.
13. Telework And Telecommuting
Through Telework and Telecommuting, your employees will see a significant improvement in their performance and well-being. Being a teleworker does have the advantages of flexible schedules, no commute, and saving the company money. Your participants will establish the additional skills needed to succeed in their work-fromhome environment
14. Ten Soft Skills You Need
With our Ten Soft Skills You Need course; your participants will begin to see how important it is to develop a core set of soft skills. Your participants will improve on almost every aspect of their careers by managing and looking at how people interact and seeing things in a new light.
15. The Cloud and Business
With our The Cloud and Business course, your participants will discover the specifics of how the cloud can be a helpful business tool. With a clear understanding of the cloud, your participants will be able to make the best decisions for their customers and business.
16. Time Management
The Time Management course will cover strategies to help participants learn these crucial strategies. Your participants will be given a skill set that includes personal motivation, delegation skills, organization tools, and crisis management. We’ll cover all of this and more during this course.
17. Women in Leadership
With our Women in a Leadership course, your participants will learn how women change the workforce. Through this course, your participants will gain a new perspective on the workforce and the benefits of hiring and promoting women to higher positions.
Human Resources
1. Business Succession Planning
Our Business Succession Planning course will show you the differences between succession planning and mere replacement planning. How you prepare people to take on leadership responsibilities is just as important as hiring the right person for the job. Every company should have a form of succession planning in its portfolio.
2. Contract Management
With our course, your participants will learn the insides and outs of Contract Management. Contracts are made with vendors, employees, customers, partnerships, and these agreements must be managed carefully. To effectively implement Contract Management, it is necessary to understand all the small details, and that is what you get with this course.
3. Crisis Management
With our Crisis Management course, your participants will understand that a crisis can occur anytime. They will develop skills needed for certain adverse events. Also, they will be able to recognize warning signs to help avoid negative situations altogether or better manage the crisis if the problem occurs.
4. Developing a Lunch and Learn
Our Lunch and Learn course will give your organization a quick and helpful tool to add to its training department. Your participants can also use it as a follow-up or refresher to previous training sessions. It doesn’t have to be just about a learning event; it can also involve collaboration, networking, or sharing best practices between employees.
5. Diversity, Equity, and Inclusion
Diversity, equity, and inclusion (DEI) creates a culture where every individual is acknowledged and supported, regardless of their differing background. It helps us to recognize the value in diverse voices, as well as other individual differences, such as gender, race, religion, ethnicity, or sexual orientation. Many organizations are working towards fostering a workplace culture that is committed to DEI practices and ensuring that every voice is heard. The Diversity, Equity, and Inclusion course will provide participants with the tools to recognize social biases, respond to microaggressions, as well as provide resources to create a safe and welcoming work environment. With strong team commitment and courage, we can create a sense of belonging for everyone. Ultimately, a diverse workplace will lead to better innovation and success.
6. Employee Onboarding
Through Employee Onboarding, you will find it lowers costs related to employee turnover. It will increase productivity and produce a happier and more skilled workforce. The new hire phase is a critical time for the company and having a structured set of procedures will make your company stronger and produce a greater chance of success.
7. Employee Recruitment
Our Employee Recruitment course will guide your participants and help them interview and recruit the right employee for you. Hiring a new employee is one of the most significant investments you make in any business. Hiring the right employee is very important, as training can be expensive, and employee turnover costs companies millions every year. So, reduce your costs with a great employee recruitment program!
8. Employee Termination Processes
With our Employee Termination course, your participants will begin to see how important it is to develop a core set of skills when they find themselves in a situation where they must let an employee go.
9. Generation Gaps
The Generation Gaps course will help participants understand the various generations present at work. Both the young and older workers will have ideas and suggestions to offer, which will help the organization thrive in the marketplace. Learning how to deal with the Generation Gaps at work will help you become a better manager or co-worker.
10. Health and Wellness at Work
Our Health and Wellness at Work course will be instrumental in creating a “Culture of Wellness” within your organization. Your participants will touch on common issues such as smoking cessation, nutrition, weight loss, and preventative care. Health and Wellness is the responsibility of everyone in an organization, so take the positive step and create a program within your organization.
11. Hiring Strategies
Hiring Strategies will save your company time and money to recruit and hire suitable candidates. Your hiring department will benefit from this course as it prepares them to seek that great candidate and make sure they fit your company. Your participants will obtain the necessary tools to find that diamond in the rough.
12. Human Resource Management
The Human Resource Management course will give managers the essential tools to handle numerous human resource situations such as interviewing, orientation, safety, harassment, discrimination, violence, discipline, and termination. This course will provide your participants with those skills and assist them with certain Human Resource situations.
13. Managing Workplace Harassment
Our Managing Workplace Harassment course guides an ever-changing work environment. Your participants will recognize the necessity for the whole organization to be on board with monitoring and reporting any issues. This course will also help in fostering a safer and more productive workplace.
14. Measuring Results from Training
In our Measuring Results from Training course, your participants will learn about the different ways to evaluate training progress and how to use those results to demonstrate the effects that training brings. Once the activity has been assessed, the next step is to modify and update the curriculum to create content that is better suited for the participants.
15. Millennial Onboarding
Millennial Onboarding is a specialized type of employee onboarding. With Millennials, we need to tweak the onboarding process to better suit the company’s needs and new hires. It will increase productivity and produce a happier and more skilled workforce. The new hire phase is a critical time for the employee and company and having a structured set of procedures will make this time run smoother and produce a greater chance of success.
16. Office Health And Safety
In the Office Health and Safety course, participants will learn the core skills that will help them identify common illnesses, understand how they spread, recognize symptoms, apply treatment and prevention techniques, and establish an emergency response plan.
17. Sensitivity Training
With our Sensitivity Training workshop, you will introduce topics to promote sensitivity and its benefits. It will also describe the steps that should be taken when it is determined that employees do not comply with the business’ policy. This will then help to foster positive relationships between co-workers, and in turn, benefit the whole organization.
18. Talent Management
We all know that training and retraining is expensive, and our Talent Management course will reduce these costs. Recruiting the correct people and keeping a talented workforce is a priority. Having a talented group of employees has always been the key to success; it will translate into better performance and higher productivity. Talent Management is the investment that will pay dividends for years to come.
19. Train-The-Trainer
Our Train-The-Trainer course will provide your participants with the skills to help them deliver engaging and compelling lessons. Skills such as facilitating needs analyses and managing tough topics will give your trainees what they require to become a trainer themselves.
20. Unconscious Bias
Everyone has unconscious biases. They live in the recesses of the human brain without us realizing it. These biases grow in each individual and can significantly influence the dayto-day decisions made at home and work. Our Unconscious Bias workshop will introduce your participants to the ideas and techniques for defining and understanding different unconscious biases. It will show the effects of these biases on a company’s culture and business practices. The workshop will also cover the steps to introduce a successful unconscious bias training program in your organization.
21. Universal Safety Practices
With our Universal Safety Practices course, your participants will discover how safety affects employee engagement and the bottom line. Safety may seem boring, but an unsafe work environment cannot be ignored.
22. Workplace Bullying
The Workplace Bullying workshop will introduce you to your company’s responsibility concerning preventing bullying, as well as the effects of bullying. It talks about what to do if one is being bullied or witnesses another person being bullied. It will also describe the steps that should be taken when it is determined that employees do not comply with the business’ policy.
23. Workplace Harassment
Our Workplace Harassment course will give participants the tools to recognize harassment when it occurs. It will help them understand their rights and responsibilities and create a safe environment for all. Your participants will realize that everyone must identify harassment and exercise anti-harassment policies through this course.
24. Workplace Violence
To prevent Workplace Violence, everyone must identify individuals who may be prone to violence. Our course will help your participants recognize certain behaviors and lower the risk of escalated situations. This course will help participants identify the warning signs and give them coping and response tools.
Personal Development
1. Adult Learning - Mental Skills
With our Adult Learner: Mental Skills course, your participants will discover the specifics of how the cognitive domain increases intellectual capability.
2. Adult Learning - Physical Skills
With our Adult Learning - Physical Skills course, your participants will discover how to navigate their physical environment better. The understanding and coordination of physical skills provide an incredible benefit to everyone.
3. Anger Management
Our Anger Management course will give your participants that constructive approach. Participants will learn how to identify their anger triggers and what to do when angry. Through specific coping and planning techniques, anger can become a positive tool.
4. Attention Management
Attention Management is a valuable skill that allows managers to connect with their employees emotionally and motivate them to focus on their work. Our course will help your participants reach their personal and company goals. They will gain valuable insight and strategies into what it takes to be more attentive and vigilant.
5. Being A Likeable Boss
Our Being a Likeable Boss course will show that honesty and trust will be your participant’s most important tools in fostering a better relationship with their employees. Trusting your team by avoiding micromanagement, using delegation, and accepting feedback will put your participants on the right path to being a more likable boss.
6. Critical Thinking
Our Critical Thinking course will lead your participants to be more rational and disciplined thinkers. It will reduce their bias, providing a greater understanding of their environment. This course will provide your participants the skills to evaluate, identify, and distinguish between relevant and irrelevant information, which will give an incredible boost in performance.
7. Developing Emotional Intelligence
Taking control over the emotions that shape our lives can have powerful effects. Emotional intelligence (EI) is the ability to recognize and manage our emotions, behaviors, and impulses, as well as apply this knowledge to the world around us. It encourages self-awareness, internal motivation, and the exploration of diverse perspectives. Through effective and authentic communication, emotional intelligence will create positive relationships within any organization. The Developing Emotional Intelligence course will provide participants with the tools to gain control over emotions, navigate challenging situations, and communicate empathetically. With emotional intelligence, you can build a happy and prosperous life.
8. Goal Setting and Getting Things Done
Our Goal Setting and Getting Things Done course will cover strategies to help your participants deal with distractions and overcome procrastination. These skills will translate into increased satisfaction in their professional and personal lives. Your participants will learn the Goal Setting characteristics of successful people and, in turn, will become happier and more productive individuals.
9. Improving Mindfulness
Improving Mindfulness will provide benefits throughout their professional and personal lives. Improving mindfulness through gratitude, filtering, and active listening will give your participants the advantage of seeing things in a new light. This course can give your participants an increased recognition of mental events in the present moment, which provides countless benefits.
10. Improving Self-Awareness
Improving Self-Awareness will improve self-control, reduce procrastination, and develop mood management. Your participants will improve their relationships and create a more fulfilling life. These improvements will, in turn, translate into a wholly improved workforce. Stress will decline, and productivity will increase as internal turmoil will decrease, all though improving self-awareness.
11. Increasing Your Happiness
With our Increasing Your Happiness course, your participants will engage in unique and helpful ways to increase their happiness. This will have a robust effect on their professional and personal lives. It will improve their communication skills, increase productivity, and lessen absenteeism.
12. Job Search Skills
The Job Search Skills course will give you the answers to all these questions, plus a plan to get you to a new job within a month. After completing this program, you’ll be more than ready to start your search for your perfect job. Identifying the purpose for working and assessing skills can help determine the types of jobs your participants should apply for.
13. Life Coaching Essentials
With our Life Coaching Essentials course, your participants will discover the meaning of life coaching and how life coaching services can be utilized to achieve their goals.
14. Managing Personal Finances
Most people know that a map can tell them how to get from point A to point B. A welldeveloped budget is like a map as it helps you reach your financial goals. You start at point A, and the funding enables you to go the distance get to point B. And with our Managing Personal Finances course, your participants will learn how to budget and create a plan for their future.
15. Managing Workplace Anxiety
Our Managing Workplace Anxiety course will provide your participants with the essential skills and resources to recognize and manage workplace anxiety. By identifying these symptoms and coping skills, employees and managers will be better suited to dealing with these everyday situations. Your participants will be better suited to the workplace's challenges through this course.
16. Personal Productivity
Personal Productivity is a goal most of us have. Your participants will be on the right track in achieving that goal through this course. Some people blame everything that goes wrong in their life on something or someone else, but your participants will take ownership and begin to lead a more productive life through this course.
17. Public Speaking
The Public Speaking course will give participants some basic public speaking skills, including in-depth information on developing an engaging program and delivering their presentation with power.
18. Social Intelligence
Increasing Social Intelligence will provide benefits throughout their professional and personal lives. It is a fantastic tool for coaching and development as people learn “people skills.” Improving social skills through active listening, understanding body language, and being more empathetic will give your participants an advantage in their interactions. Social interactions are a two-way street; know the rules of the road!
19. Social Learning
With our Social Learning course, your participants will be creating learning communities that benefit every aspect of your organization. They will learn new behaviors through observation and modeling and be instilled with a passion for learning.
20. Stress Management
The Stress Management course will give participants a three-option method for addressing any stressful situation and a toolbox of personal skills, including routines, relaxation techniques, and a stress log system. They will also understand what lifestyle elements they can change to reduce stress.
21. Taking Initiative
With our Taking Initiative course, the class participants will learn what initiative is, how to take it on, its advantages, and when to know one's place. By enrolling in this class, participants will be taking the first step in making something positive happen for them! Now that is initiative!
22. Work-Life Balance
With a Work-Life Balance, you will be managing your time better. Better time management will benefit all aspects of life; you will work less and produce more. This course will show how to focus on the essential things, set real and achievable goals, and communicate better with your peers at work and your family at home.
Sales and Marketing
1. Body Language Basics
Body Language Basics will provide you with a great set of skills to understand that what is not said is just as important as what is displayed. It will also give you the ability to see and understand how your Body Language is being seen. You will adjust and improve how you communicate through non-verbal communication.
2. Call Center Training
Call Center Training will lower costs as it can reduce turnover. Participants will learn the skills to improve productivity and performance. This will produce a positive environment throughout your company and help influence the organization. Evaluating metrics and coaching are also used to ensure the participants reach their potential and keep their skill set at a high level.
3. Coaching Salespeople
With our Coaching Salespeople course, your participants will discover the specifics of how to develop coaching skills. They will learn to understand the roles and responsibilities of coaching and the challenges that coaches face in working with salespeople.
4. Contact Center Training
With our Contact Center Training course, your participants will learn to provide a great customer experience. They will develop skills to deal with demanding customers, build rapport, and excellent listening skills. All of these skills combined will provide an increase in overall customer satisfaction throughout your organization.
5. Creating a Great Webinar
Creating a Great Webinar provides a significant interaction between the presenter and the audience. Your participants will develop the skills needed to promote, host, or facilitate a great Webinar for your company. Sharing your passion and knowledge with a Webinar is the best way to reach many with the power of one.
6. Employee Recognition
Through our Employee Recognition course, your participants will recognize the value of implementing even the smallest of plans. The cost of employee recognition is minimal in relation to the benefits experienced. Employee recognition programs have been shown to increase productivity, employee loyalty, and increased safety.
7. Event Planning
With our Event Planning course, your participants will explore ways to work with vendors, security, technicians, and wait staff. They will touch on different event types such as awards ceremonies, charity events, and business conferences. Your participants will be provided the details to pull off a successful event by utilizing the proper skill set.
8. High-Performance Teams Inside the Company
With our High-Performance Teams (Inside the Company) course, your participants will begin to see how important it is to develop a core set of high-performance skills while working in an office locale. By knowing and managing the way people interact in an office setting, you will be positioning your high-performance teams to accomplish any task.
9. High-Performance Remote Workforce
With our High-Performance Teams (Remote Workforce) course, your participants will begin to see how important it is to develop a core set of high-performance skills while working remotely. By knowing and managing the way people interact in a remote environment, you will be setting up your high-performance teams to accomplish any task.
10. In-Person Sales
With our In-Person Sales course, your participants will discover the specifics of what it means to become an effective salesperson and the steps to success. They will learn to connect with customers and move them through the sales process.
11. Internet Marketing Fundamentals
Internet Marketing Fundamentals will provide your participants with a great set of skills to market your business online. Content is the king of Internet marketing, and your participants will need to know how to utilize your great content. If you want your business to grow, your participants need to understand Internet Marketing Fundamentals.
12. Marketing Basics
Marketing Basics will provide the basic knowledge to your participants and give them the ability to build and grow your business. Marketing has changed a lot recently and having a new perspective will give your participants the needed information to assist them in their marketing decisions. No matter your product or service, your business will benefit from a better understanding of marketing.
13. Media and Public Relations
Media and Public Relations is the most successful method of communicating your value to those around you. Furthermore, good networking skills enable you to tap into those relationships you already have and increase the scope of your network. The larger the scope, the more people know you and offer you opportunities.
14. Motivating Your Sales Team
Motivating Your Sales Team will help your participants create the right motivating environment to shape and develop their sales team with the right attitude and healthy competition. Instilling that unique seed that grows your team’s motivation will increase performance and productivity. Have the best sales team you can have through better motivation.
15. Multi-Level Marketing
With our Multi-Level Marketing course, your participants will discover the specifics of how multi-level marketing works and how to source agents effectively. It can be a valuable tool for building revenue and building marketing and networking circles for many companies.
16. Overcoming Sales Objections
Overcoming Sales Objections is an essential part of the sales process, as it will open up a whole new set of opportunities. It will produce new sales and provide an ongoing relationship with new clients. Objections will always occur no matter the item being sold or presented.
17. Presentation Skills
The Presentation Skills course will give participants some presentation skills to make speaking in public less terrifying and more enjoyable. This course includes topics that participants can look forward to creating an effective program, using various visual aids, and engaging the audience.
18. Proposal Writing
The Proposal Writing course will take participants through each step of the proposal writing process, from understanding why they are writing a proposal; to gathering information; to writing and proofreading; to creating the final, professional product.
19. Prospecting and Lead Generation
With our Prospecting and Lead Generation course, your participants will begin to see how important it is to develop a core set of sales skills. By managing and looking at how people interact and seeing things in a new light, your participants will improve almost every aspect of their sales strategy.
20. Sales Fundamentals
The Sales Fundamentals course will give participants a basic sales process, plus some essential sales tools, that they can use to seal the deal, no matter the size of the sale. Your participants will become more confident, handle objections, and learn to be great closer.
21. Social Media Marketing
With our Social Media Marketing course, your participants will discover the specifics of how to use social media marketing effectively. Your marketing will only succeed by utilizing different social media platforms to reach current and potential customers.
22. Telephone Etiquette
Through our Telephone Etiquette course, your participants will learn the skills to increase productivity and improve performance. This will produce a positive environment throughout your business and influence the organization. Recognizing the different skills used between inbound and outbound calls and knowing how to deal with rude or angry callers makes this course an excellent investment.
23. Top 10 Sales Secrets
With our Top 10 Sales Secrets course, your participants will discover the specifics of how to develop the traits that will make them successful salespeople and how to build positive, long-lasting relationships with their customers!
24. Trade Show Staff Training
Make sure your staff has the right tools to succeed with our Trade Show Staff Training course. A successful trade show will benefit your company on many levels. The most basic statistic is that it can cost half as much to close a sale made to a trade show lead as obtained through all other means. Get your staff trained and get to that trade show!
Supervisors and Managers
1. Budgets And Financial Reports
The Budgets and Financial Reports course will give you a solid foundation in finance. We’ll cover topics like commonly used terms, financial statements, budgets, forecasting, purchasing decisions, and financial legislation.
2. Coaching And Mentoring
Coaching And Mentoring focus on coaching your employees to higher performance better. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you can foster a great working relationship with your employees through understanding them and strategic goal setting.
3. Conducting Annual Employee Reviews
With our Conducting Annual Employee Reviews course, your participants will discover how to conduct a well-designed employee annual review. By determining the categories for a yearly inspection and understanding how it affects employee compensation, an overall increase in performance should be seen throughout your organization.
4. Developing New Managers
With our How to Develop New Managers course, your participants will gain support, best practices, and knowledge. This course will help your company develop wellrounded, fair, and confident managers. By identifying early, you will groom prospective candidates and provide the best chance for success.
5. Employee Motivation
The Employee Motivation course will give participants several tools to become a great motivator, including goal setting and influencing skills. Participants will also learn about five of the most popular motivational models and how to bring them together to create a custom program.
6. Facilitation Skills
The Facilitation Skills course can help any organization make better decisions. This course will give participants an understanding of what facilitation is all about and some tools that they can use to facilitate small meetings. A strong understating of how a facilitator can command a room and dictate the pace of a meeting will have your participants on the road to becoming great facilitators themselves.
7. Knowledge Management
The Knowledge Management course will give participants the tools they will need to begin implementing knowledge management in your organization, no matter the size of the company or the budget. Wherever humans work together for one goal, there is knowledge to be harvested, stored, and dispensed as needed.
8. Leadership And Influence
Once you learn the techniques of authentic Leadership and Influence, you will build the confidence it takes to take the lead. The more experience you have acting as a genuine leader, the easier it will be for you. It is never easy to take the information, as you will need to make decisions and face challenges, but it can become natural and rewarding.
9. Lean Process and Six Sigma
Our Lean Process and Six Sigma course will introduce this way of thinking that has changed so many corporations globally. This course will give participants an overview of the Six Sigma methodology and some of the tools required to deploy Six Sigma in their organizations.
10. Manager Management
Manager Management takes a particular type of leader. This course will expand your participant’s knowledge and provide a way to teach and lead new and experienced managers. As every manager knows that learning never stops, this course will have something for everyone.
11. Middle Manager
No matter the organization’s structure or size, it will benefit from employing well-trained middle managers. Having a middle manager understand their role in the organization is very important. They communicate with a very large percentage of the company and will significantly impact the organization.
12. Office Politics for Managers
Office Politics is about creating and maintaining better relationships. It is about communicating and working with your peers and colleagues mutually beneficial. Employees who understand the positive aspects of Office Politics are better team members and end up being more successful and productive.
13. Performance Management
Performance Management helps the transition be smoother and less hectic when changes occur. It enables the organization and employees to have a streamlined relationship, improving communication and interactions between the two groups. It will help close gaps in an employee’s skill set and make them a more valuable employee through feedback and coaching.
14. Self-Leadership
With our Self-Leadership course, your participants will discover the specifics of how to be a better leader for themselves and others. Your participants will guide themselves in positive ways, which equals success!
15. Servant Leadership
With our Servant Leadership course, your participants will focus on the growth and development of their employees and ensuring their success. In doing so, the leader succeeds when their employees do. With a business team, servant leadership can not only help employees achieve and grow, but it can also benefit their leaders and the company as a whole.
16. Supervising Others
The Supervising Others course will help supervisors become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline.
17. Team Building Through Chemistry
With our Team Building Through Chemistry course, your participants will discover the specifics of how building a team through chemistry will lead to success. It is not enough to have a group of people just work on a project. They need to connect and utilize each other's strengths through team chemistry.
18. Team Building for Managers
Through our Team Building for Managers course, participants will be encouraged to explore the different aspects of a team and ways that they can become top-notch team performers. They will be given the details and concepts of what makes up a team and what factors into being a successful team and team member. Activities that build camaraderie, develop problem-solving skills, and stimulate interaction will give your participants what is needed to be a great team member.
19. Trust Building and Resilience Development
Welcome to the Trust Building and Resilience Development workshop. Creating relationships that are built on trust and having the tools to be resilient are crucial in creating a workplace that is safe and a solid place for all to work. This workshop will introduce you to your company’s responsibility with regard to promoting honesty, as well as how to deal with the inevitable changes that come along with building a stronger business.
20. Virtual Team Building and Management
With a virtual team, you have the everyday issues of a localized team, with the additional challenges of distance and cultural differences. Virtual Team Building and Management will give participants the knowledge to work with these challenges and succeed in a growing global workforce.
Workplace Essentials
1. Appreciative Inquiry
Appreciative Inquiry is a shift from looking at problems and deficiencies and instead focusing on strengths and successes. It is a tool for change, strengthening relationships throughout your business. Through best practices and positive stories, your participants will transform your organization.
2. Business Acumen
Business Acumen will give your participants an advantage everyone wishes they had. The course will help your participants recognize learning events, manage risk better, and increase their critical thinking. Business Acumen can influence your whole organization and provide that additional edge to success.
3. Business Ethics
A company’s ethics will influence all levels of business. It will influence all who interact with the company, including customers, employees, suppliers, competitors, etc. All of these groups will affect how a company’s ethics are developed. It is a two-way street; the influence goes both ways, making understanding ethics an essential part of doing business today. Ethics is very important, as news can now spread faster and farther than ever before.
4. Business Etiquette
This course examines the basics; most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and "the handshake,” conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and adequate business email and telephone etiquette.
5. Change Management
The Change Management course will give any leader tools to implement changes more smoothly and to have those changes better accepted. This course will also provide all participants with an understanding of how change is implemented and some tools for managing their reactions to change.
6. Civility In the Workplace
To address the growing problem of incivility in the work setting, this course introduces the concept of civility, its importance to a company, and its typical causes and effects. Skills needed to practice civil behavior and how organizations effectively can systematize civility in the workplace will also be discussed. The benefits to Civility in The Workplace are countless and will pay off immensely in every aspect of your job.
7. Conflict Resolution
Participants will learn crucial conflict management skills in the Conflict Resolution course, including dealing with anger and using the Agreement Frame. Dealing with conflict is essential for every organization, no matter what size. If left unchecked or not resolved, it can lead to lost production, absences, attrition, and even lawsuits.
8. Customer Service
The Customer Service course will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a robust skillset, including in-person and over-the-phone techniques, dealing with demanding customers, and generating return business.
9. Customer Support
With our Customer Support course, your participants will discover the new opportunities in customer support services via the internet and how to use these opportunities to their advantage.
10. Cyber Security
With our Cyber Security course, your participants will understand the different types of malware and security breaches. Develop effective prevention methods which will increase overall security. They will also understand the basic concepts associated with Cyber Security and what a company needs to stay secure.
11. Delivering Constructive Criticism
Constructive Criticism, if done correctly, will provide significant benefits to your organization. It gives the ability for management to nullify problematic behaviors and develop well-rounded and productive employees. Constructive feedback shows employees that management cares about them and will invest time and effort into their careers.
12. Developing Corporate Behavior
Through our Developing Corporate Behavior course, your participants should see improved team building, better communication, and trust. By realizing the benefits of corporate behavior and developing a successful plan, your participants should see a reduction in incidents and increase teamwork and loyalty.
13. Handling a Difficult Customer
By utilizing our Handling a Difficult Customer course, your participants will see an increase in customer service, productivity, and a decrease in unhappy customers. Your participants will be provided a robust skillset, including in-person and over-the-phone techniques, addressing complaints, and generating return business.
14. Networking Outside the Company
With our Networking (Outside the Company) course, your participants will begin to see how important it is to develop a core set of networking skills. By managing and looking at how people interact and see things in a new light, your participants will improve on almost every aspect of their networking strategy.
15. Networking Within the Company
Networking Within the Company is about creating and maintaining better relationships. Your participants will develop skills to avoid obstacles, increase communication, and build relationships that last over time. Employees who understand and embrace networking in the workplace will grow your business and create a more engaging environment.
16. Respect in the Workplace
Our Respect in the Workplace workshop will give you the tools and conversation to help empower your team to recognize behaviors that influence the performance done within the workplace. A respectful workplace is one in which integrity and professionalism are displayed, and the skills to communicate and recognize one another are practiced.
17. Responsibility in the Workplace
The Responsibility in the Workplace workshop will introduce the idea of responsibility and the traits that define a responsible employee. It will also show the effects of having responsible employees versus irresponsible employees. And finally, the workshop will cover the steps to becoming more accountable.
18. Risk Assessment and Management
Through our Risk Assessment and Management course, your participants will be aware of hazards and risks they didn’t realize they were around in their workplace. Identifying hazards through proper procedures will provide your participants the ability to prevent that accident before it occurs. Limiting and removing potential dangers through Risk Assessment will be an incredible investment.
19. Safety In the Workplace
Our Safety in The Workplace course will be instrumental in reviewing common hazards and safety techniques. After completion, your participants will have the tools to help them create a Safety policy for your workplace. Employers can prevent injuries and keep employees safe by identifying and anticipating hazards.
20. Team Building for Managers
Through our Team Building for Managers course, participants will be encouraged to explore the different aspects of a team and ways that they can become top-notch team performers. They will be given the details and concepts of what makes up a team and what factors into being a successful team and team member. Activities that build camaraderie, develop problem-solving skills, and stimulate interaction will give your participants what is needed to be a great team member.
21. Teamwork And Team Building
The Teamwork and Team Building course will encourage participants to explore the different aspects of a team and ways that they can become top-notch team performers. Your participants will be given the details and concepts of what makes up a team and what factors into being a successful team and team member.